Refund Policy

Effective Date: January 1, 2026

Stoneveil Summit ("Stoneveil Summit," "Company," "we," "our," or "us") is committed to providing professional IT consulting services with transparency and fairness. This Refund Policy explains when refunds may be available and how refund requests are handled.

By purchasing our services, you agree to this Refund Policy.

1. Our Services

Stoneveil Summit provides professional consulting services, including:

  • IT Strategy Consulting

  • Cybersecurity Consulting

  • Cloud Consulting

  • Infrastructure Consulting

  • PCI DSS Advisory

  • SOC 2 Readiness Consulting

  • ISO 27001 Advisory

  • Risk Assessments

  • Technology Planning

  • Security Governance Consulting

  • Related IT consulting services

Because our services are customized and based primarily on professional expertise and time, refunds are evaluated differently than physical products.

2. Consulting Services

Each client engagement is unique.

Once work begins, our consultants dedicate time, expertise, research, planning, and other resources specifically to your project. For this reason, completed consulting work is generally non-refundable.

3. Refund Eligibility

Refund requests may be considered in the following situations.

Duplicate Payment

If you accidentally submit more than one payment for the same invoice or service, the duplicate payment will be refunded after verification.

Service Not Yet Started

If you cancel before any consulting work has begun, you may request a full refund within seven (7) calendar days of payment.

Unable to Provide Services

If Stoneveil Summit determines that we are unable to provide the agreed consulting services, we may issue a full or partial refund, depending on the circumstances.

4. Partial Refunds

If work has already started, a partial refund may be considered based on factors including:

  • Work completed

  • Consulting hours performed

  • Research conducted

  • Documentation prepared

  • Resources allocated

  • Project planning activities

  • Third-party costs already incurred

Any refund will reflect the value of services already provided.

5. Non-Refundable Services

The following are generally non-refundable once work has commenced:

  • Technology assessments

  • IT consulting sessions

  • Cybersecurity consulting

  • Compliance advisory

  • Cloud consulting

  • Infrastructure planning

  • Security reviews

  • Risk assessments

  • Documentation development

  • Strategic planning

  • Workshops and consulting meetings

  • Custom reports

  • Technical recommendations

  • Project management services

6. Client Delays

Refunds are not available for project delays caused by the client, including but not limited to:

  • Failure to provide requested information

  • Delayed approvals

  • Missed meetings

  • Lack of communication

  • Changes in project priorities

  • Failure to provide required system access

Project timelines may be adjusted accordingly.

7. Changes in Business Plans

Refunds are not provided because a client:

  • Changes business priorities

  • Cancels an internal initiative

  • Experiences budget changes

  • Changes management direction

  • No longer wishes to continue the project after work has started

8. Third-Party Costs

Some consulting engagements may involve third-party products or services.

These may include:

  • Cloud platforms

  • Software licenses

  • Security tools

  • Hosting providers

  • External vendors

  • Assessment platforms

Costs paid to third parties cannot be refunded by Stoneveil Summit.

9. Payment Disputes

If you believe a billing error has occurred, we encourage you to contact us first.

We are committed to resolving billing questions promptly and fairly.

Initiating a chargeback without first contacting us may delay the resolution process and could result in suspension of ongoing services while the matter is reviewed.

10. How to Request a Refund

To request a refund, please contact us by email and include:

  • Your full name

  • Company name

  • Invoice number (if available)

  • Date of payment

  • Amount paid

  • A brief explanation of your request

Refund requests should be sent to:

Email: StoneveilSummitLLC@proton.me

11. Review Process

We review each refund request individually.

Most requests are processed within 10 business days, although more complex situations may require additional time.

If additional information is needed, we will contact you.

12. Approved Refunds

If a refund is approved, it will generally be issued using the original payment method whenever possible.

Depending on your financial institution, processing times may vary.

13. Limitation of Liability

To the maximum extent permitted by law, Stoneveil Summit shall not be responsible for indirect or consequential losses arising from the use of our consulting services, including:

  • Loss of revenue

  • Lost business opportunities

  • Business interruption

  • Data loss

  • Loss of anticipated savings

Our maximum liability shall not exceed the amount paid for the specific consulting services directly related to the claim.

14. Policy Updates

We may revise this Refund Policy from time to time.

Any updates will be posted on this page with a revised Effective Date.

15. Contact Us

If you have any questions about this Refund Policy, please contact us.

Stoneveil Summit

Business Email: StoneveilSummitLLC@proton.me

Company details: 2853 CROCKETT ST APT 415E FORT WORTH TX 76107

Phone:+16102458669